Politique de remboursement

You may request a return of a KneeKeeper or ShoulderShield within 30 days of delivery. This applies to braces bought individually and as part of our Buy 2 or Buy 3 offers. Braces must be unused, unwashed, and returned with their original packaging.

BeeBetter Joint Cream is final sale, including subscription orders and cream received as a promotional gift. If you return braces from a Buy 3 offer and your order no longer qualifies for the free gift, contact us before sending your return. We will explain how to return an unopened gift and confirm any effect on your refund.

For change-of-mind returns, you pay for return shipping using a trackable service. Contact us at info@lebruski.com with your order number before shipping; we will provide the return instructions and address. We do not charge a restocking fee. Refunds for eligible returned items are based on the price actually paid after discounts. Original shipping charges are not refunded for change-of-mind returns.

If you received the wrong item or an item arrived damaged or defective, contact us with your order number and photos where useful. We will arrange an appropriate resolution and cover reasonable return shipping if we ask you to send the item back. This policy does not limit rights provided by applicable law.

You can always contact us for any return questions at info@lebruski.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Products purchased through our Buy 2 or Buy 3 offers are eligible for return when they meet the return window and product-condition requirements stated above. Promotional pricing or a “Sale price” label does not, by itself, make these items final sale. Refunds are based on the amount paid for the returned items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@lebruski.com.